Frequently Asked Questions

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payments by PayPal and credit card from major companies like Visa, Mastercard, and American Express.
Learn more by our payment policy.

You can place an order by visiting www.portaloutdoors.com and simply add the items you wish to purchase to your basket. You can then view your cart of selected items and click pay.
Once paid for, we cannot accept any amendments to your order. If you wish to return an item that has been purchased, please email Once paid for, we cannot accept any amendments to your order. If you wish to return an item that has been purchased, please email to service@portaloutdoors.com
Once your order is paid for, we will begin the shipping process right away. You can still request to cancel an unwanted item by reaching out to via live chat or by writing an email to service@portaloutdoors.com . However, if a product is in the shipping process, we cannot guarantee that a cancellation will be possible.

- In case your order has not been received by our warehouse yet, we can change your shipping address as long as the address is in the same state. You can contact us via live chat or by writing an email to service@portaloutdoors.com . Please don’t forget to mention your order ID.
- Once the order has been shipped, no re-routing will be possible. You can try to reach out to the shipping company and ask for a re-routing, however, we can’t assure you that a re-routing is possible. Please note that in general, re-routings are only possible in cases where the new shipping address is within the same state.
If you order has been canceled by us, we will be in touch with an explanation via email detailing our reason for canceling your order. And we will not charge any fees for your order; we will only charge verified orders.

We process all orders within 3 business days. Please allow 6-10 business days for your order to arrive using the default carrier,
If you have any questions or concerns about your delivery, please contact us at service@portaloutdoors.com.
Yes, we offer free shipping on all regular items.
Please note that we do not ship internationally or to certain US territories. Learn more by our shipping policy.

Please only reach out to us if 3 business days have passed since you have placed your order. You can contact us via live chat or email to service@portaloutdoors.com. Please make sure to include your order ID. For your order ID, we will give you a tracking number so that you can track your order information.
Sometimes there will be delays in updating the shipping information. If you want to know more about the shipping information, please reach out to the shipping provider (via email or phone) and make sure to state your tracking number and explain the situation. They will get in touch with the driver and get back to you.

All the products in our shop has 1 year for warranty since purchased.
If a Portal Outdoors product covered by one of these warranty options qualifies as a manufacturing defect, we will repair or replace the product without charge. Only original, unaltered, and unmodified materials and workmanship are covered by this warranty. Look more by our warranty Policy.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Please contact us and return it within 30 days after you receive in new condition. For more information, please look our return policy.

Once your return request approved, we will email you a prepaid return label via email and initiate a full refund within 5 business days of receiving the returned item.

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